Support
We are here to help
Contact Vadym Miakishev, the developer and operator of BinaryPaper, at support@binarypaper.app for app, purchase, or privacy questions.
Android app help
Describe what happened and include your app version, Android version, and device model. If relevant, describe your paper size and printing setup. Share only the technical details needed to understand the problem. Do not send backup files, printed QR codes, restored private content, passwords, verification codes, or full payment-card details.
Google Play purchase or restoration help
Android lifetime PRO is purchased inside the app through Google Play. To restore it, use Restore purchase in the app with the Google account that made the purchase. Google Play Billing needs an internet connection to process or restore a purchase. For purchase issues or refund assistance, contact us with your Google Play order reference and purchase date, or use Google Play’s refund help. Do not send purchase tokens.
Upcoming website purchases
Website checkout is not yet available. Account-backed PRO is planned initially for a future released Android app; the current Android app cannot use a website purchase. When Paddle purchases launch, billing and refund help will be available through BinaryPaper support or paddle.net. The proposed 30-calendar-day full refund promise applies to that future Paddle offer.
Recovery and account requests
Recovery is free, offline, and does not require a purchase or BinaryPaper account. BinaryPaper cannot reset a forgotten backup password. For account deletion or privacy requests, contact support; ownership must be verified before account action. An email address alone does not authorize deletion or purchase restoration.